Payment Policy
At Petsha, we are committed to offering a secure, simple, and transparent checkout experience for every customer. This Payment Policy outlines the payment methods we accept and how transactions are processed on our website.
1. Accepted Payment Methods
We currently accept the following trusted payment options:
PayPal
Venmo
When you proceed to checkout, you will be securely redirected to your selected payment provider (PayPal or Venmo) to complete your purchase safely.
2. Currency
All prices listed on our website, including product costs and any applicable charges, are displayed and processed in US Dollars (USD).
3. Hidden Fees and Extra Charges
We believe in clear and honest pricing:
Shipping Costs: We offer Free Shipping on all orders within the United States. No additional shipping fees are added at checkout.
Restocking Fees: Returns are not subject to any restocking fees. The restocking fee is $0.
There are no hidden costs or unexpected charges. The total shown at checkout is the exact amount you will be billed.
4. Payment Security
Your security is important to us. We do not store or have access to your full payment details, such as credit card or bank information. All transactions are processed through secure third-party providers, PayPal and Venmo, which use advanced encryption and industry-standard security measures to protect your information.
5. Order Confirmation
Once your payment has been successfully completed, you will receive a confirmation email containing your order details. This email acts as your official receipt and confirmation of purchase.
Business Information
If you experience any issues during checkout or have questions about payments, our support team is available to help. We aim to respond to all inquiries within 24 hours.
Business Name: Petsha
Phone Number: +1(904)-287-5204
Email: support@petsha.shop
Physical Address: 2599 Kumquat St NE, Palm Bay, Florida, 32905, United States
Business Days: Monday to Friday
Support Hours: 9:00 AM - 5:00 PM (GMT)
Time Zone: (GMT-05:00) Eastern Standard Time (New York)
Response Time: We are committed to responding to all inquiries within 24 Hours.