Refund policy
At Petsha, we strive to provide high-quality pet cat and dog bowls designed for everyday use and reliability. Your satisfaction matters to us, and if your purchase does not meet expectations, we offer a clear and easy return process.
1. Return Window
30-Day Policy: You have up to 30 days from the date of delivery to request a return.
Expiration: Requests made after the 30-day period cannot be approved for a refund or exchange.
Returns: We accept returns for both defective and non-defective items.
Return Window: 30 Days
2. Eligibility & Product Condition
To be eligible for a return, your item must meet the following requirements:
Product Condition: The item must be unused, in new condition, and the same as when it was delivered.
Packaging: The product must be returned in its original packaging, including any included materials such as tags, inserts, or accessories.
Proof of Purchase: A valid receipt or order confirmation is required to process any return request.
3. Return Shipping Costs
We aim to keep our policies fair and transparent:
Defective, Damaged, or Incorrect Items: If you receive an item that is damaged, faulty, or not what you ordered, Petsha will cover the return shipping cost. A prepaid return label will be provided.
Customer Remorse (Change of Mind): If you wish to return an item due to personal preference, ordering the wrong product, or any non-defect reason, you will be responsible for the return shipping cost. These charges are non-refundable.
Return Label Responsibility: For customer-remorse returns, the customer is responsible for arranging and purchasing the return shipping label.
4. Restocking Fees
No Hidden Charges: We do not apply any hidden fees.
Restocking Fee: $0 — No restocking fees apply to returned items.
5. How to Start a Return
Please follow the steps below to initiate your return:
Return Method: Returns must be sent by mail.
Step 1 — Contact Us: Email us at support@petsha.shop with your order number and reason for the return. If applicable, include clear images of the item.
Step 2 — Receive Instructions: Our support team will review your request and respond within 24 hours with detailed return instructions.
Step 3 — Ship the Item: Carefully pack the item in its original packaging and send it to our return address:
2599 Kumquat St NE, Palm Bay, Florida, 32905, United States
6. Refunds & Processing Time
Inspection: Once your return is received and inspected, we will notify you via email regarding the status of your refund.
Approval: If approved, the refund will be issued to your original payment method.
Processing Time: Refunds are processed within 7 business days after approval. Please note that your payment provider may require additional time to complete the transaction.
Currency: All refunds are issued in US Dollars (USD).
7. Exchanges & Cancellations
Exchanges: We accept exchanges. The recommended method is to return the original item and place a new order once the return is approved.
Cancellations: Orders may be canceled within 24 hours of purchase.
8. Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Items marked as final sale at the time of purchase
- Products that show signs of use, damage, or alteration after delivery